How do you handle payment?

Typically, we ask for a 50% deposit to get on our schedule. The final 50% is due upon completion and delivery of your project. A check generally works best, as to cash or Zelle, however we can easily accept credit cards too but have to add 3% to cover processing fees.

OK, I’ve paid my 50% deposit, so what happens next?

After we’ve received your down payment, we will reach out to set up a time to meet. At that meeting we will discuss your project in full detail, take a look at samples, determine dimensions, and plenty more. After that, our team will put together a shop drawing for you to see and approve. After we have your approval, production begins.

Can you deliver?

Yes, pre-built furniture (i.e. anything that is standalone and not built into your home) can be delivered free of charge as long as you live within 20 miles of our shop. We can deliver as far as 50 miles away for a $120 fee.

Is there a warranty on your furniture?

Everything we build is a work of great effort and collaboration. Thus, if something fails structurally, we will stand behind our work and repair or replace sections or entire pieces, as needed. This warranty is good for the first three years after you’ve received your product. Normal wear and tear, damage incurred due to accidents by the client, or clear signs of stress or excessive use are not covered.

Can I return if I don’t like it?

Unfortunately, we cannot accept returns. We aim to work with you in every step of the process, happily answering any question you may have and working collaboratively with you. As such, this piece will be designed and built just for you!